FAQ - TVTAPI

What payment methods are currently supported?

We currently support USDT, USDC, WeChat Pay, and Alipay.

When making a payment, please confirm the currency and corresponding network, and complete the transfer according to the payment information displayed on the page.

Which email providers can I use to register?

We currently support registration and receiving email verification codes using domains from the following major email service providers:

International
Gmail: gmail.com
Outlook / Hotmail / Live: outlook.com, hotmail.com, live.com
iCloud: icloud.com
Yahoo: yahoo.com
Proton: proton.me, protonmail.com

Mainland China / Taiwan
QQ Mail / Foxmail: qq.com, foxmail.com
NetEase Mail: 163.com, 126.com
Yahoo! Kimo: yahoo.com.tw

Japan
Yahoo! JAPAN: yahoo.co.jp
Carrier email: docomo.ne.jp, ezweb.ne.jp, au.com, softbank.ne.jp

South Korea
Naver: naver.com
Daum / Hanmail: daum.net, hanmail.net

Europe
France: orange.fr, free.fr, hotmail.fr, yahoo.fr
Germany: web.de, gmx.de, gmx.net, t-online.de
Spain: hotmail.es

Russia / Brazil
Mail.ru: mail.ru, bk.ru, inbox.ru, list.ru
Yandex: yandex.ru
Brazil: yahoo.com.br, uol.com.br

Please use a real email address under one of the domains listed above, such as [email protected] or [email protected]. Temporary email addresses, disposable email addresses, and email domains not listed above are not currently supported for registration. If your email provider is not on the list, please contact customer service.

What should I do if I don't receive the email verification code?

If you are not receiving the email verification code, please try the following steps:
1. Check your spam folder, as the verification email may have been misclassified;
2. Make sure the email address you entered during registration is correct;
3. After the resend countdown ends, click "Resend" again.

If you still cannot receive the code, please contact the administrator or submit a ticket, and include your registered email address for troubleshooting.

What should I pay attention to when making a payment?

Please complete the payment using the currency, amount, network, and address shown on the payment page. Otherwise, the payment cannot be credited.

What should I do if my balance hasn’t been credited after a deposit?

Keep the transaction hash, payment time, currency, and amount, then submit a support ticket.

What should I do if a model or API request fails?

Check your token, request URL, model name, account balance, and request format. If the issue persists, submit a support ticket.

How do I complete verification using Telegram?

If you choose Telegram verification during registration, follow these steps:

1. Open the registration page and enter your username, password, and other registration details.
2. Click “Open Telegram to get a verification code.”
3. Open the platform’s Bot in Telegram.
4. Click “Start” or send the Bot a start command.
5. Follow the Bot’s instructions to complete verification and get a verification code.
6. Return to the registration page and enter the verification code provided by the Telegram Bot.
7. Complete registration.

If the verification code doesn’t work, make sure that:

- You are using the Telegram account associated with your registration.
- You have sent the start command to the correct Bot.
- The verification code has not expired.
- You are not reusing a verification code that has already been used.

How long is the balance valid?

Account balance is permanently valid and does not expire; however, the gifted portion has an expiration date and cannot be used after it expires.